Privacy Policy

Sydenham Community Credit Union has formally adopted the Credit Union Code for the Protection of Personal Information and its related policies and procedures. This means that when you conduct business with us, you can be assured that your privacy is vigorously protected. We respect and recognize your right to control the collection, use and disclosure of all your personal information.

Credit Unions in Canada have a long history of respecting the rights of their members and Sydenham Community Credit Union is committed to the continued development of policies, procedures and service offerings that maintain these rights.

We urge all members to take the time to review the Code – contact us and we’ll provide you with a complete copy.

Here is a summary of the ten principles of the Credit Union Code for the Protection of Personal Information.

1. Accountability: We have designated a Privacy Officer who is accountable for our compliance with the principles of the Code.

2. Identifying Purposes: Before or at the time we ask you for personal information, we will identify the purpose for which it is collected.

3. Consent: We require your knowledge and consent for the collection, use, or disclosure of personal information.

4. Limiting Collection: The collection of personal information is limited to only the purposes we’ve identified to you.

5. Limiting Use, Disclosure, and Retention: We will only use or disclose your personal information with your consent (or as required by law). We will only retain your information as long as necessary to fulfill identified purposes.

6. Accuracy: We will keep your information accurate, complete and up-to-date.

7. Safeguards: We will protect your personal information with appropriate security safeguards.

8. Openness: We will make specific, understandable information readily available to you about our personal information policies and practices.

9. Individual Access: When you request it, we will give you access to the existence, use and disclosure of your information. You are entitled to question its accuracy and completeness.

10. Challenging Compliance: You are entitled to question our Privacy Officer on our compliance with these principles.

Take the time to know your rights, and how your information is protected by the Credit Union Code for the Protection of Personal Information!

We welcome any questions or concerns with regards to our privacy policy. Please contact our Privacy Officer via email at PrivacyOfficer@sydenhamccu.on.ca, or by phoning 519-245-2530 or in writing to Sydenham Community Credit Union, 32 Front St. E., Strathroy, ON N6H 1Y4 Attention: Privacy Officer

For more information on our web site Privacy Statement, please read below.

Information we collect on our site
You can visit all public areas of our site without providing any personal information about yourself. Our web site collects only non-personal information based on a visitor’s internet protocol (IP) address (this is not personally identifiable). Information collected includes the date and time of visit, the type of Internet browser used to access the site, the referring address (the link a visitor uses to access the site). This data is used to create statistics on site usage and improve online services.

Will a cookie be set on my computer when I visit this site?
To help us manage our web site, we set a cookie on your computer that expires when you close your web browser.

If you send us an e-mail, any information provided by you will only be used to the purposes of responding to your inquiry or acting on your request. We will not use your name or e-mail address for any other purposes without additional consent.

Links to other Web sites
Our web site contains links to other web sites that are part of, affiliated with, or have a business relationship with Sydenham Community Credit Union. When you leave our site to visit one of these other sites, the only information transferred to the new site is the fact that you came from Sydenham Community Credit Union web site (sydenhamccu.on.ca). Transmission of this referring address allows other sites to monitor their own web traffic, but does not disclose any personal information about you.